Questions about tea
What is tea?
Tea is an extremely healthy and delicious beverage that is prepared using camellia sinensis leaves that have been dried, roasted, pan-fried, aged, smoked, etc. Usually, tea is prepared hot by steeping the leaves in water hotter than 180°F and letting the leaves steep for a certain amount of minutes. There are several types of tea, each classified by how long the tea leaves are oxidized for. The classifications are: White tea, Green tea, Oolong tea, Black tea, and Pu-Erh tea.
Herbal tea is a beverage made from a variety of fruits, herbs, flowers, or anything other than the traditional camellia sinensis leaf. Herbal teas should generally be steeped with boiling water. Always check with your doctor before taking herbal tea for specific remedies to make sure they will work for you.
How do you steep loose tea?
Each type of tea should be steeped differently to obtain full benefits and flavour. If a tea is steeped to hot, the tea leaves may be burned and it will create that 'bitter' taste. If the water is too cold, the leaves won't be able to release all it's natural goodness. Follow our recommended tea steeping guide for the best cup. Measurements are based on 1 tsp of tea leaves.
Feel free to print out our tea steeping guide for easy access when brewing your next cup of loose leaf tea!
Are your teas organic/vegan/gluten free?
All teas are vegan/gluten free unless otherwise specified. Our Organic teas can be found by looking for this label, as well as finding an entire list here:
Do I get free shipping?
All orders over $75 USD qualify for free shipping. Unfortunately, as of right now, we do not offer free shipping outside of the US. We may offer this in the future!
Where do you ship?
We ship internationally!
What packaging will my tea arrive in?
We package our loose tea in Bio-degradable stand-up pouches that are resealable to lock in freshness. The bags are made of 100% earth friendly material, meaning you can throw it right in your compost or recycling bin! The white ingredient labels on our bags are made with 100% recycled waste, and are also safe for recycling.
Can I pick-up my order without paying for shipping?
Of course! For instructions on how to Pay & Pickup, please visit our Shipping information page.
How long does shipping take?
Shipping can range from 1 day to 30 days. Our shop is based in Alberta, Canada. Domestic shipping usually ranges from 2-9 business days, US orders can take up to 14 business days, and international orders can take up to 30 business days depending on how far you live. Please check with our Shipping information page for more info, or please contact us for a more detailed response.
How early should I order during the holidays?
We recommend ordering as early as you can during the final holiday season of the year, as it is our busiest time as well as high risks of weather delays with shipping companies.
Are there other ways to order besides online?
You may place orders in our store location, or give us a call at 18449327988 to place an order over the phone. You may also e-mail us at firstname.lastname@example.org, message us through Facebook, or of course visit our store!
What are the ways I can pay?
Our direct checkout allows all forms of Visa, Mastercard, and AMEX. You may also checkout with PayPal, Apple Pay, or Shopify Pay. We also accept Gift Card payments.
Do you accept cash/cheque?
We do not accept cheques. Cash is only accepted at our pick-up location during our open hours on weekdays from 11:30am - 4:00pm (Hours are subject to change at any time).
My order didn’t come with a receipt, can I get one?
All order receipts are emailed to you once your order has been complete. We do not ship paper receipts as another way to keep Tea Hippie as Earth friendly as possible. If your receipt was for some reason not e-mailed to you, please feel free to contact us and we will be more than happy to send it again. Always make sure to check your junk folder just in case!
What discounts are available?
Discounts are periodically given out to our VIP members, as well as on our instagram/facebook pages for promotions. Our tea is discounted once you purchase 200 grams or more. 200g - 350g you will receive 5% off, and anything 400g and over you will receive 10% off.
Can I still buy tea in your store?
Of course! To visit us during our open hours, our address is 110 2nd Ave W, Lower Level, in Cochrane Alberta. All forms of payments are accepted at our store location.